FREQUENTLY ASKED QUESTIONS

Important notice
Delivery may take up to 1-3 days business days to reach you.

What is Zaxy?
Zaxy is the new “Jelly” shoes with 100% Vegan, cruelty-free, and sustainable!

Where are Zaxy shoes made?
Zaxy shoes are 100% made in Brazil by Grendene that is one of the world’s largest manufacturers of synthetic footwear that has over 40 years of experience

Are orders on weekends still being processed?
YES!! We still process your orders during weekend or public holiday. If you have any questions, please kindly contact our customer service through WhatsApp 0812 1970 7707.

How to clean Zaxy shoes?
You can use a wet tissue and rub it gently. Avoid direct contact with the alcohol, instead you can spray the alcohol on a tissue or cloth and wipe it onto the shoes.

Can I cancel or change my orders?
Please kindly contact our customer service through WhatsApp 0812 1970 7707 or via email info@zaxy.id

How to use my voucher code?
You can put your discount code during the checkout. If you have any troubles Please kindly contact our customer service through WhatsApp 0812 1970 7707 or via email info@zaxy.id